Physicians play a pivotal role in the health of the hospital’s revenue cycle—but they’re often left out of the conversation. This session explores how hospitals can drive meaningful improvements across the entire revenue cycle by actively engaging and educating their physician workforce. From clinical documentation and coding to prior authorization and medical necessity, learn how leading health systems are building alignment between clinical and financial goals.
Shalondan Hollingshed
Shalondan Hollingshed is the Corporate Director of Patient Financial Services at Emory Healthcare, a premier academic health system in Atlanta that includes 11 hospitals, nearly 250 provider locations, and more than 24,000 staff and physicians. In her leadership role, she is responsible for overseeing professional billing operations, ensuring that the financial aspects of patient care are handled efficiently and effectively across the organization. A key focus of Shalondan’s work is building strong relationships with various stakeholders throughout the health system to create a collaborative and empowered work environment. She is committed to enhancing the patient financial experience at Emory, ensuring that patients receive exceptional service while navigating the complexities of healthcare billing.